faq

shipping

Q: I have send an e-mail and not yet received a response.

A: We believe direct contact with customers is important to deliver quality service. Therefore, all our emails are personally read and written by us. For we are a two man company this means that sometimes it can take a while before we respond. We will answer within 24 hours during working days.

Q: What are the shipping costs?

A: This depends greatly on what you buy and where you live. We often contact the postal office to get the transport costs. Note: Lunchboxes fit through regular mail, so they are generally cheaper. Bentoboxes need to be send as a parcel. Don't worry we will always give you a fair price.

 

Q: What is the shipping time?

A: Once we have received payment we will pack and ship your order within five working days. After that it is up to the postal service to deliver it to you. Please note that we are based in the Netherlands. Therefore, shipments outside Europe can take up several weeks after we post it.

 

Q: Can I insure my shipping?

A: Lunchboxes are shipped using air-cushion envelopes. So far we have never encountered an issue with this. However, in case you want us to ship the Lunchboxes in boxes or in case you want to insure your shipment notify us in the 'message' section of the form. Note that we will charge the additional shipping costs.

If your order exceeds five Lunchboxes we will ship them in several letters to reduce shipping costs.

 

Q: I live in Eindhoven can you just drop them off by bike?

A: Yes we can, if we can arrange a time and date that fit both of us.

 

about our products

Q: For what age do you recommend your products?

A: We have had people from 7 - 65 solder Lunchboxes successfully during our workshops. In general we recommend the age 8 and up. If it is soldered by a child below the age of 12 we recommend adult super vision.

 

Q: The PCB from my Lunchbox is black / green!

A: Wow, you managed to get hold of an early (and limited) edition of the Lunchbox! No worries we got manuals for those as well. Drop us an email and we will send it to you~

 

Q: I can't solder!

A: No worries, you can always take a peak at our how to solder tutorials.

 

about our workshops

Q: For what age do you recommend your workshops?

A: We have had people from 7 - 65 solder Lunchboxes successfully during our workshops. In general we recommend the age 8 and up.

 

Q: I can't solder!

A: No worries, teaching you how to solder is part of the workshop. You can always take a peak at our how to solder tutorials.

 

Q: Is soldering dangerous?

A: No. Just be responsible like you would be with scissors. You can always take a peak at our how to solder tutorials.

 

Q: How many people can you facilitate at once?

A: We will bring the tools to get up to 20 people to solder. If you are planning to have more people participate please let us know and we will look for a solution.

 

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